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Accessing and Sharing Digital Membership Cards

Members and Member's Guests can access Membership Entitlements (Member, Guest and/or Club Cards) card by tapping ‘My Card’ at the Sporting Club of Sydney app homepage.

Digital Membership Cards may be used to access Allianz Stadium, the Sydney Cricket Ground and/or the Sporting Club of Sydney. Members must scan-out of venues or the fitness facility, should they wish to later return (pass outs).

 

Digital Membership Cards replicate the member’s printed cards and do not double a member’s entitlements. A member’s entitlements remain as per their subscription. For the period of time that a Digital Membership Card is in circulation, the barcode on the printed Guest or Club Card will be rendered inactive
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MEMBERS: HOW TO SHARE A DIGITAL MEMBERSHIP CARD

Members

  1. Open the Sporting Club of Sydney app and tap the card icon (top right of Home screen) to open My Membership.
     

  2. Scroll through your entitlements and tap ‘Share this Card’ on the card you would like to share. NOTE: Your Members card cannot be shared.
     

  3. Enter your Guest’s email address. Please note: If your guest is a first-time user, they will be required to create a Sporting Club of Sydney app account with this email address in order to accept your shared Digital Membership Card. If the recipient is a return user, please share this card to their existing account credentials.
     

  4. Once the Digital Membership Card has been sent, you will see a success page as a confirmation. Click ‘Continue’ to return to the My Membership page.
     

  5. Unclaimed cards (Shared cards that are yet to be accepted) can be retrieved by the Member. If you have mistakenly shared a card to an incorrect email address (i.e., misspelled word), tap ‘Retrieve Card’ and re-share to the correct email address.
     

  6. Once your Member’s Guest has created an account and successfully claimed your card, the card’s barcode will appear as ‘locked’ on the Member’s app. Your app will update to show who the card has been ‘Digitally-Shared With’. If you're sharing to another Member, they should log into the SCOS App with their Member Number and Password they use to access the SCG/SCOS Member Portal.
     

  7. To retrieve a card, simply scroll through your entitlements and tap ‘Retrieve card’. Then, confirm your selection. Once the card is retrieved, the QR code will be made active for use and the card can be shared again.
     

  8. The details of people you have successfully shared a card with are stored in your Guest List, for quick sharing in the future.
     

Guests

HOW TO ACCEPT OR RETURN A MEMBER'S SHARED CARD

  1. If you are a first-time user, open the "Create Guest Account" email in your email app on your device and create a Sporting Club of Sydney app account to continue. Existing SCG/SCOS Members without a SCOS App password will be required to activate the account and create a password.
     

  2. Guests will enter their first name, last name, date of birth and email address at the ‘Create an Account’ page. Guests MUST use the same email you received your invitation from in order to complete your account creation. Agree to Venues NSW (Sporting Club of Sydney) terms & conditions and privacy policy to continue.
     

  3. Guests will then be required to verify your account. At the ‘Verify your account’ webpage, Re-enter your email address. You will then receive a verification code to finish creating your account.
     

  4. Return to your email app. Copy the verification code and return to the ‘Verify your account’ webpage. Enter the verification code and tap ‘Verify Account Details’ button.
     

  5. Next, Guests will be required to create and confirm a new password. Tap ‘Confirm’ to continue.
     

  6. Congratulations, you have successfully created your account. Download the Sporting Club of Sydney app from your app store and open use your credentials to login.
     

  7. Open the Sporting Club of Sydney app and tap the card icon (top right of Home screen) to open Shared Cards. You will see the card shared with you here.

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**GUEST ACCOUNTS CAN ONLY BE CREATED UPON INVITATION TO A SHARED DIGITAL MEMBERSHIP CARD FROM A MEMBER.**

FAQs (App Version 2.7+)

FAQs

  • What is a Digital Membership Card?

    • Sydney Cricket Ground and Sporting Club of Sydney Members can now access a digital version of their membership entitlements (Member, Guest, Club Cards). SCG/SCOS Digital Membership Cards are only available within the Sporting Club of Sydney mobile application
       

  • Can I still use my printed Membership Cards?​

    • Yes. 
       

  • How do I download the Sporting Club of Sydney app?

    • The Sporting Club of Sydney app is available for download from the App Store and Google Play Store. Search “Sporting Club of Sydney” or “SCOS” to get started.
       

  • Have my membership entitlements changed?

    •  Your membership entitlements remain as per your membership subscription. Digital Membership Cards are a replica of the associated printed QR codes, until shared. Upon sharing Guest/Club card, the printed QR codes will become inactive, and a new (temporary) QR code will be assigned to the shared card.
       

  • Where can I use my Digital Membership Card(s)?

    • Members can use their Digital Membership Cards to access Allianz Stadium, the Sydney Cricket Ground and/or the Sporting Club of Sydney.
       

  • How do I share my Digital Membership Card(s)

    • Login to the SCOS app and tap the “Membership Card” Icon on the homepage (top right). From here, navigate to your Guest or Club Cards and tap “Share this card”. Enter the intended recipient’s email address. If they are a first-time user, your guest will be required to create a SCOS app account. SCOS Members can log into the app with their existing Member.
       

  • ​Can I share a card to another Member, or someone on the SCG Waitlist?

    • Yes. Members can now send and accept digitally-shared cards to/from other Members. SCG Waitlist can now accept digitally-shared cards.
       

  • Can I share more than one card to the same Member or Guest?

    • Yes. From Version 2.0.0 of the Sporting Club of Sydney app, Members can now share multiple digitally-shared cards to the same Member or Guest. If your Guest is a first-time user, please share only one card to the email address. Once the account has been created, then share additional cards.
       

  • Can I download my Member card to my Apple/Samsung Wallet?

    • Members will be able to download their Primary Card (Member Card) to their device’s native wallet in future editions of the Sporting Club of Sydney app.
       

  • Why can’t I retrieve my Digital Membership Card(s)?

    • Digital Membership Cards cannot be retrieved once they’ve been scanned-in at an event (Allianz Stadium or Sydney Cricket Ground), or, until they’ve been scanned-out of the Sporting Club of Sydney. A card’s ‘scan’ status will revert to the default state (scanned-out) at midnight, each night. Shared Guest and Club Cards will remain with the Member’s Guest until they are retrieved.
       

  • What if I can’t scan out of a venue? (i.e, Lost or flat device)

    • If you have lost your phone or your device’s battery is flat, you may inform a receptionist at the Sporting Club of Sydney entrance or report to the match-day office (Allianz Stadium or Sydney Cricket Ground). Our staff will be able to revert the scanned-in status of the card. Alternatively, contact app.support@venuesnsw.com who will assist in due course.
       

  • Can I share my Guest/Club Cards with people under 18 years’ of age?

    • Yes. There are no age restrictions for Member’s Guests. However, general rules and regulations of Allianz Stadium, Sydney Cricket Ground and the Sporting Club of Sydney will be upheld with Digital Membership Cards, as they are with printed cards. This includes Dress Regulations and access to the Members Pavilion (SCG), and entry to the Sporting Club of Sydney (16-years and over).
       

  • Can I access Allianz Stadium, the Sydney Cricket Ground and/or the Sporting Club of Sydney using a Digital Membership Card, without a member present?

    • ​Per Sporting Venues Authorities Regulation 2019: A holder of a Guest card is entitled to admission under this clause if the holder has been nominated to Venues NSW as the signatory for the card by the Member to whom the card was issued or transferred in accordance with this Part A holder of a Club card who has not been nominated under subclause (5) is entitled to admission under this clause, but must, unless Venues NSW otherwise approves, be accompanied by the Member to whom the card was issued or transferred in accordance with this Part on days designated by Venues NSW as major match days.

ADD MEMBER CARD TO WALLET

From SCOS App (version 2.8.0), members can add their members (primary) card to their device’s wallet.

 

This new feature makes accessing Allianz Stadium, the SCG or the Sporting Club of Sydney easier and quicker than ever before.

 

HOW TO: ADD YOUR MEMBER’S CARD TO WALLET

  1. Update your SCOS app version 2.8.0, via the App Store or Google Play. You can check your app version under the ‘Logout’ button, under the settings menu.
     

  2. Open the app and navigate to the “My Membership” page.
     

  3. Tap ‘Add to Wallet’ your membership card and follow the prompts.
     

  4. Done! Your members card is now in your device’s wallet.
     

FREQUENTLY ASKED QUESTIONS:
 

  • Can I add Guest or Club cards to my Wallet?

    • No. Only the Member’s card has ‘Add to Wallet’ capabilities.
       

  • Can my Guests add digitally-shared cards to their Wallet?

    • No. Digitally-shared cards cannot be added to a Guest’s wallet, but remain accessible via the SCOS app.
       

  • I am a Platinum Member - can I add cards B, C, D, E or F to my wallet?

    • Version 2.8.0 allows only the A-card to be added to the wallet. Pending member feedback, the capability to add cards B-F to the Shared Guest's wallet may be included in future editions of the SCOS app.
       

  • Can I tap the card at the turnstiles to access via Near Field Communication (NFC)?

    • For now, please continue to scan the QR code at the turnstiles. NFC capabilities will be included in upcoming releases of the app.
       

  • Can I add the Member’s card to multiple phones?

    • Membership Cards can only be added to one phone at a time. If the card is added to a wallet on another phone, it will automatically be removed from the existing wallet.
       

  • Can I have the Members card on my phone, and Apple Watch?

    • Yes! Once added to your phone’s wallet, the pass will also appear in your Apple Watch. You can also scan-in using your watch.

 

If you have any questions or need assistance, please email app.support@venuesnsw.com

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